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Shipping & Returns

International Orders

We use International Express Service for all international deliveries. Please allow around 5-10 working days from dispatch. Additional delays may occur during the months of November- March due to the high demand and heavy load on postal services and customs. jcpensey.com Inc is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.

International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by jcpensey.com Inc.

Cancellations

Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

Returns

To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 5 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchanges

To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 5 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.

www.jcpensey.com Managerment


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